Terms of Use

Effective: 16 August 2026 · www.nexovia.io and the SAGEmini application

1 · Who we are & your agreement

SAGEmini (“the Service”) is owned and operated by META VIABLE SDN. BHD. (Business Registration No. 202201024382 (1470079-D)), a business registered in Malaysia (“VAPI”, “we”, “us”, “our”). These Terms of Use (“Terms”), the Privacy Policy and the Refunds & Credits Policy together form a legally binding agreement between you and VAPI. By creating an account, subscribing, topping up, or using the Service in any way, you confirm that you have read, understood and accepted them in full. If you do not accept them, you must not use the Service. If you use the Service for or on behalf of a business, you confirm you are authorised to bind that business and “you” includes it.

2 · Definitions & interpretation

• “Credits” — prepaid usage units that meter creations inside the Service, whether included with a subscription, purchased as top-ups, or granted as bonus/promotional credits.
• “Inputs” — everything you provide to the Service: messages, prompts, instructions, photos, images, documents, voice recordings, brand assets and details.
• “Outputs” — content generated by the Service at your request: images, videos, voice-overs, slide decks, text, captions.
• “AI Providers” — third-party artificial-intelligence model and infrastructure providers through which generation is performed.
• Headings are for convenience only. “Including” means “including without limitation”.

3 · Nature of the Service — read this section carefully

• SAGEmini is a tool: an AI assistant that generates draft marketing content on your instructions. It does not publish anything, sell anything, or act for you. Every decision to use, publish, or rely on an Output is yours alone.
• AI is probabilistic. Outputs may be inaccurate, incomplete, distorted, out of date, or different from what you expected, and may occasionally contain artefacts or errors that are not obvious. You must review every Output before any use. You bear all consequences of using an Output without adequate review.
• Outputs are not advice of any kind — legal, financial, tax, medical, or professional — and must not be relied on as such.
• Similar or identical Outputs may be produced for other users; uniqueness, originality, and availability of IP registration are not guaranteed.
• We are under no obligation to monitor Inputs or Outputs, and our non-removal of any content is not an endorsement. We act as a neutral technology provider in respect of content you direct the Service to create.

4 · Assumption of risk

You acknowledge that AI-generated content carries inherent risks — including inaccuracy, unintended resemblance to real persons, places or works, platform-policy rejection, and audience misinterpretation — and that you use the Service and its Outputs entirely at your own risk. You are solely responsible for evaluating each Output's fitness for your intended use, market, and legal environment before using it.

5 · Accounts & eligibility

• You must be at least 18 years old and legally capable of entering contracts. The Service is intended for business use.
• One account per person. You are responsible for safeguarding your credentials; all activity under your account is deemed yours, whether or not authorised by you, until you notify us of compromise at support@nexovia.io.
• Registration information must be true, accurate and kept current. We may refuse, suspend or reclaim accounts containing false information.

6 · Subscription, Credits & pricing

• The Service is a paid subscription (currently RM39/month or RM390/year) with a monthly Credit allowance; additional Credits are available as top-ups. Payments are processed by Billplz; we never receive your full payment credentials.
• Credits are a usage meter, not money, not stored value, and not a deposit. They have no cash value, are non-transferable, non-exchangeable, non-redeemable, and may not be resold. Bonus or promotional Credits are discretionary, revocable, and may expire or be withdrawn at any time.
• Every paid creation shows its exact Credit price on a preview card before anything is charged; tapping “Go” is your express authorisation to spend those Credits. A creation delivered as described is complete performance for those Credits.
• Included Credits on the monthly plan reset at each renewal and do not roll over. On the annual plan, unused Included Credits roll over up to a maximum balance of two months' allowance. Top-up Credits expire 30 days after your most recent top-up purchase; buying a further top-up extends the expiry date of your whole top-up balance by 30 days from that purchase. Credits of either kind can only be spent while your subscription is active. Included Credits are consumed before top-up Credits. We show your expiry date in the app and warn you 7 days before it.
• We may change pricing, allowances, credit costs, features or limits at our discretion; changes take effect from your next billing period, with material changes announced in-app. Continued use after the effective date is acceptance.

7 · Acceptable use — strict rules

You agree you will NOT use the Service to create, upload, request, store, or distribute content that:

• uses the face, voice, body, or likeness of any real, identifiable person — including public figures, influencers and celebrities — without that person's clear, provable consent held by you;
• presents synthetic content as real (deepfakes, fabricated events or endorsements, fake reviews or testimonials, impersonation of any person, brand, or organisation);
• is unlawful in Malaysia or in any market you direct content into — including content that is defamatory, fraudulent, deceptive, obscene, threatening, harassing, discriminatory, or hateful;
• sexualises any real person without consent, or any minor (real or synthetic) in any form — zero tolerance;
• infringes or misappropriates any third party's copyright, trademark, trade secret, design, personality, or other rights — including uploading photos, logos, artwork or documents you lack rights to;
• violates the policies of any platform on which you publish Outputs, or any advertising or consumer-protection law;
• probes, disables, or circumvents safety or security measures (ours or any AI Provider's), scrapes the Service, reverse-engineers it, or uses it to build or benchmark a competing product or dataset;
• involves malware, spam, or automated bulk use outside normal in-app operation.

• AI Providers enforce their own safety systems and may refuse, block, or alter any job at any time. A safety refusal auto-refunds the job's Credits and is not a defect, breach, or failure of the Service.
• We may — without any obligation to do so — review, remove, or refuse any content, and may suspend or terminate accounts for actual or suspected breaches, immediately and without refund in serious cases. We may preserve and disclose content and account data where required by law or lawful authority.

8 · Your Inputs — your warranties

• You keep ownership of your Inputs. You grant VAPI a non-exclusive, worldwide, royalty-free, sublicensable (to our processors only) licence to host, copy, process, transmit and display Inputs solely to operate, secure, maintain and improve the Service for you.
• You represent and warrant, on every use of the Service, that: (a) you own or hold all rights, licences, consents, releases and permissions required for every Input and for the Outputs you direct to be made from them — including model releases for every person appearing in photos and full rights to product images, logos, and documents; (b) no Input and no intended use of an Output violates Section 7 or any law; (c) any personal data contained in your Inputs was collected and shared by you lawfully, with all required consents.
• These warranties are the foundation on which we provide the Service — every claim arising from their breach belongs to you, not us (see Section 15).

9 · Outputs — ownership, responsibility, no endorsement

• Subject to these Terms and full payment, VAPI assigns to you all right, title and interest it may hold in Outputs, to the extent permitted by law and by the AI Providers' terms. You may use Outputs commercially.
• You are solely and fully responsible for Outputs once generated: their accuracy, legality, publication, labelling (including any AI-disclosure rules in your market), advertising-law compliance, IP clearance, and all consequences of their use. VAPI has no responsibility for, and makes no representation about, any Output or your use of it.
• Outputs are generated on your instructions; they do not represent VAPI's views, statements, or endorsement of anything.

10 · Our intellectual property & feedback

• The Service — software, systems, prompts, interfaces, designs, documentation, and the SAGEmini and VAPI names, logos and marks — is and remains the exclusive property of VAPI and its licensors. You receive only a personal, non-exclusive, non-transferable, revocable licence to use the Service per these Terms; no other right or licence is granted, by implication or otherwise.
• Feedback, suggestions, and ideas you send us may be used, adapted, and commercialised by us freely, without payment, attribution, or obligation.

11 · Fair use, storage, changes & availability

• Fair-use limits (daily/monthly messaging and generation caps) and storage limits (currently 5GB) apply and may be adjusted. We may throttle or suspend usage that degrades the Service.
• Third-party AI models may change behaviour, quality, price, or availability at any time without notice; we may substitute, add, or retire models and features at our discretion. Features marked beta, preview, or experimental are provided with no commitments whatsoever.
• You are responsible for exporting and backing up content you care about; we are not a backup, archival, or records-retention service.
• We may perform maintenance, updates, or migrations that temporarily interrupt the Service.

12 · Third-party services

The Service depends on third parties (AI Providers, hosting, storage, authentication, payments). We are not responsible for their acts, omissions, outages, policy changes, or content decisions, and we make no warranty on their behalf. Any links to third-party sites or resources are provided for convenience only.

13 · Disclaimer of warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE, ALL CONTENT, AND ALL OUTPUTS ARE PROVIDED “AS IS” AND “AS AVAILABLE”, WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. VAPI EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS, EXPRESS, IMPLIED, OR STATUTORY — INCLUDING MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, RELIABILITY, NON-INFRINGEMENT, QUIET ENJOYMENT, AND THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. NO ADVICE OR INFORMATION OBTAINED FROM US OR THE SERVICE CREATES ANY WARRANTY NOT EXPRESSLY STATED HERE.

14 · Limitation of liability

• TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW: (a) VAPI's total aggregate liability for all claims arising out of or relating to the Service or these Terms — whether in contract, tort (including negligence), statute, or otherwise — is limited to the fees you actually paid to VAPI in the three (3) months immediately before the event giving rise to the first claim; and (b) in no event will VAPI be liable for any indirect, incidental, special, consequential, exemplary, or punitive loss or damage, or for any loss of profits, revenue, business, goodwill, reputation, data, or anticipated savings, even if advised of the possibility.
• VAPI has no liability whatsoever for: (i) Outputs or your use or publication of them; (ii) your Inputs; (iii) acts or omissions of AI Providers or other third parties; (iv) safety refusals; (v) content you fail to back up; (vi) unauthorised access resulting from your failure to secure your credentials; (vii) events of force majeure.
• The Refunds & Credits Policy states your sole and exclusive remedy for failed creations: the automatic return of the Credits spent.
• Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law (such as liability for fraud). This clause is what preserves the enforceability of the rest.

15 · Indemnity — you protect us

You will defend, indemnify, and hold harmless VAPI, its owner, personnel, and contractors from and against all claims, demands, actions, damages, losses, penalties, fines, costs, and expenses (including reasonable legal fees on a solicitor-client basis) arising out of or related to: (a) your Inputs; (b) Outputs generated at your direction and any use or publication of them; (c) your breach of these Terms, your warranties, or any law; (d) any claim that a person's likeness, personal data, or intellectual property was used without authorisation through your account; (e) your dealings with any third party (customers, platforms, subjects of content) in connection with the Service. We may assume the defence of any matter subject to this indemnity at your cost, and you will cooperate fully.

16 · Release

To the maximum extent permitted by law, you release VAPI from all claims arising out of disputes between you and any third party — including content subjects, your customers, platforms you publish to, and other users — in connection with the Service or Outputs.

17 · Suspension & termination

• You may stop using the Service and cancel at any time; billing effects are per the Refunds & Credits Policy.
• We may suspend or terminate your access immediately, with or without notice, for: breach of Section 7 or 8; non-payment; chargeback abuse; legal or regulatory requirement; or conduct that risks the Service, other users, or us. Serious breaches forfeit remaining access without refund.
• Upon termination your licence ends immediately. We may delete your content after a reasonable export window (except records retained under law). Sections 3, 4, 8–10, 13–16, 18 and 19 survive termination.

18 · Claims window

To the extent permitted by law, any claim against VAPI arising from the Service must be commenced within six (6) months of the event giving rise to it, failing which it is permanently barred.

19 · General

• Force majeure: we are not liable for delay or failure caused by events beyond reasonable control — including AI Provider or infrastructure outages, network failures, disasters, epidemics, labour disputes, or government action.
• Changes to these Terms: we may amend them at any time; material changes will be announced in-app with an effective date, and continued use is acceptance.
• Severability: invalid clauses are severed or read down to the minimum extent; the remainder stays in force. No waiver: failure to enforce is not waiver.
• Assignment: you may not assign this agreement; we may assign it in connection with a restructuring or business transfer.
• No partnership/agency: nothing creates a partnership, joint venture, employment, or agency between you and VAPI.
• Publicity: neither party will use the other's name or marks publicly without consent, except we may state factually that you are a user unless you opt out.
• Entire agreement: these Terms + Privacy Policy + Refunds & Credits Policy constitute the entire agreement and supersede all prior discussions.
• Governing law & jurisdiction: Malaysian law governs; the courts of Malaysia have exclusive jurisdiction. Language: English prevails.
• Notices: to you — in-app or to your account email (deemed received on sending); to us — support@nexovia.io.

META VIABLE SDN. BHD. · Business Reg. No. 202201024382 (1470079-D) · support@nexovia.io · Malaysia